Privacy policy

Last updated: December 13, 2024

This Privacy Policy describes how Valmora (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.Valmora.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

About Our Business
Valmora is a South Korean company, and our policies adhere to Korean privacy laws, including the Personal Information Protection Act (PIPA). However, this Privacy Policy applies to our US-specific online store (www.Valmora.com), which ships only to the United States. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details: Your name, address, phone number, and email.
  • Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Your username, password, security questions, and other information used for account security purposes.
  • Customer support information: Information you choose to include in communications with us, for example, when sending a message through the Services.
Information We Collect Automatically

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

  • Device and browser information
  • Network connection information
  • Your IP address
  • Information about how you use our Site and Services
Information We Obtain from Third Parties

We may obtain information about you from third parties, such as:

  • Payment processors: To process your payments for fulfilling your orders.
  • Third-party service providers: Such as Shopify, for hosting our Site and providing analytical tools.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: To process payments, fulfill orders, facilitate returns, and communicate about your account or transactions.
  • Marketing and Advertising: To send promotional communications and tailor our advertising.
  • Security and Fraud Prevention: To detect and prevent fraudulent or illegal activities.
  • Service Improvement: To provide customer support and enhance our Services.

Cookies

We use Cookies to improve and optimize our Services. For details on the types of Cookies used, refer to Shopify's Cookie Policy: https://www.shopify.com/legal/cookies. You can adjust your browser settings to manage Cookies, but doing so may affect your experience on our Site.

Shipping and Service Scope

Our online store at www.Valmora.com ships exclusively to the United States. We do not currently offer international shipping from this Site. For inquiries regarding shipping outside the US, please contact cs@Valmora.com.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors or third parties who perform services on our behalf (e.g., payment processing, shipping, IT support).
  • Business partners for marketing purposes.
  • Affiliates within our corporate group.
  • Legal authorities, if required by law.

Retention of Personal Information

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

Children’s Data

Our Services are not intended for children under the age of 16. If you believe a child has provided us with personal information, please contact us immediately at cs@Valmora.com to request its deletion.

Your Rights

Depending on where you live, you may have the following rights:

  • Right to Access/Know: Request access to your personal information.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request corrections to inaccurate personal information.
  • Right of Portability: Request a copy of your personal information.
  • Managing Communication Preferences: Opt-out of promotional emails by using the "unsubscribe" link.

To exercise these rights, contact us at cs@Valmora.com.

Complaints

If you have complaints about our handling of your personal information, please contact us at cs@Valmora.com. You may also lodge complaints with your local data protection authority if applicable.

International Users

While Valmora is a South Korean company, this Privacy Policy applies to our US Site. Personal information collected through www.Valmora.com is stored and processed in the United States.